SMS / Text Message Privacy Policy
Effective Date: May 30, 2026
1. Overview
This SMS Privacy Policy describes how Original Qi, PLLC (“we,” “us,” or “our”) collects, uses, and protects your mobile phone number and related information when you opt in to receive text messages from us. This policy applies to our promotional SMS marketing program and supplements our general Privacy Policy.
By opting in to receive SMS messages from us, you agree to the terms described in this policy.
2. Information We Collect
When you enroll in our SMS program, we collect:
- Your mobile phone number
- The date and time you opted in
- The method by which you opted in (e.g., web form, keyword reply, in-person sign-up)
- Message delivery status and engagement data (e.g., whether a message was received)
- Any responses or replies you send to our SMS messages
3. How We Use Your Information
We use your mobile number and related data solely to:
- Send you promotional offers, wellness tips, discounts, and marketing communications you have consented to receive
- Notify you of special events, new services, or products relevant to your wellness journey
- Respond to inquiries you submit via text message
- Measure the effectiveness of our SMS communications
- Comply with applicable laws and regulations
We will not use your mobile number for any purpose incompatible with the reason you provided it without obtaining your separate consent.
4. Healthcare & HIPAA Notice
We are committed to protecting your health information. Please be aware of the following:
- Our SMS promotional messages will not contain Protected Health Information (PHI) as defined under HIPAA.
- Text messages are not a secure communication channel. Please do not reply to our SMS messages with personal health details, medical history, or any sensitive health information.
- If you need to discuss health-related matters, please contact us through our secure patient portal, by phone, or in person.
- Participation in our SMS program is entirely voluntary and will not affect the care or services you receive from us.
5. Message Frequency & Costs
Message frequency may vary. You may receive up to [X] messages per month. Standard message and data rates may apply depending on your mobile carrier and plan. We are not responsible for any charges incurred from your wireless carrier.
6. How to Opt Out
You may opt out of receiving SMS messages from us at any time by:
- Replying STOP to any text message you receive from us
- Contacting us directly at [your phone number or email]
After opting out, you will receive a single confirmation message and no further promotional texts will be sent. Please note that opting out of SMS messages does not affect other forms of communication we may use (email, phone calls, postal mail).
To re-enroll, you may text START to our number or sign up again through our website.
7. Help
For help or information about our SMS program, reply HELP to any message or contact us at:
- Original Qi
- 5402 22nd Ave NW
- (206) 593-6533
- info@rebelmednw.com
- https://www.originalqi.com
8. Sharing of Your Information
We do not sell, rent, or share your mobile phone number or SMS-related data with third parties for their own marketing purposes. We may share your information only in the following limited circumstances:
- With SMS platform providers and technology vendors who process messages on our behalf, under strict confidentiality agreements
- When required by law, regulation, court order, or to respond to legal process
- To protect the rights, property, or safety of our business, our customers, or the public
All third-party service providers are contractually obligated to handle your information in accordance with this policy and applicable law.
9. Data Retention
We retain your mobile phone number and SMS interaction data for as long as you are enrolled in our SMS program and for a reasonable period thereafter as required by law or our legitimate business needs. You may request deletion of your data by contacting us at the address listed above.
10. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Children’s Privacy
Our SMS program is not directed to individuals under the age of 13. We do not knowingly collect mobile numbers from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will promptly delete it.
12. Changes to This Policy
We may update this SMS Privacy Policy from time to time. We will notify you of material changes by sending an SMS message or by posting the updated policy on our website. Your continued participation in our SMS program after such notification constitutes your acceptance of the revised policy.
13. Contact Us
If you have questions or concerns about this SMS Privacy Policy or our data practices, please contact us at:
- Original Qi
- Attn: Privacy Officer
- 5402 22nd Ave NW
- (206) 593-6533
- info@originalqi.com
This policy is effective as of May 30, 2026 and supersedes any prior SMS privacy notices.
